Columbia Farms adopt SmartCare™ in the USA: A 360° approach to hatchery service and support

SmartCare™ has, says NatureForm’s president Steve Warren, been developed to deliver an assurance of efficient, uninterrupted performance at every level of hatchery operations.

“SmartCare is a 360° approach through which we share our knowledge, people, expertise and experience at every stage of planning, building and commissioning – and far beyond”, he says.

“It’s designed to support all the key life stages of any hatchery project, to optimize performance in every area of the facility, for the highest numbers of best quality chicks.”

Supporting three key ‘life stages’ of a hatchery project

SmartCare™ incorporates three key pillars of service provision, to support three key ‘life stages’ of a hatchery project: the planning, project and lifetime stages. Crucially, customers are able to select any of the options available in each pillar, to create a customized package that specifically meets their own, particular service and support needs.

SmartCare™ Planning services

Building or modifying a hatchery requires expertise across varied disciplines, from design and layout, engineering and specification, to developing accurate calculations for the hatchery’s ideal design, manpower and energy needs. All these skills are required not only to configure and set up the hatchery successfully, but also to project its future needs – and returns.

With six service options, SmartCare™ Planning Services support the hatchery’s crucial planning phase. And based on many years’ knowledge and experience, NatureForm and Pas Reform’s specialist teams can help to define a solution that meets the specific needs and circumstances of the individual hatchery, even providing a compelling, confident business case for Boards, banks and investors.

SmartCare™ Project services

With the planning phase completed, different skills, disciplines and timelines need to be aligned to deliver the vision of an extended, refurbished or brand new hatchery.

In this pillar, six project management, engineering and training services have been created to help steer the project smoothly through construction – on time and on budget – right through to startup and the delivery of the first hatch.

SmartCare™ Lifetime services

With every hatchery solution from NatureForm and Pas Reform, customers have the option to set up a Lifetime Service Agreement, structured to ensure optimal performance and accuracy for every hatch cycle. With this in place, NatureForm and Pas Reform proactively provide preventive service and parts, software upgrades and improvements, as well as post-installation training and direct access to the support and expertise of Pas Reform Academy.

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